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Full-time • Prague
Seniority: Specialist • Education: University
Become a member of a team of specialists helping travellers worldwide in uncomfortable situations. You will establish procedures and quality standards in this role and monitor these against agreed targets. Likewise, you will assure consistent production quality by developing and enforcing reasonable procedures, validating processes, providing documentation, analysing data and managing staff.
You will lead company quality initiatives that proactively identify/eliminate customer dissatisfaction, reduce defects or cycle time risks through advanced planning, and use quality management principles and continuous improvement to solve issues.
Main responsibilities:
Determining, negotiating and agreeing on in-house quality procedures, standards and specifications
Assessing customer requirements and setting customer service standards
Ensuring that manufacturing processes comply with standards (internal and external levels)
Validating quality processes by establishing product specifications and quality attributes; measuring production; documenting evidence; determining operational and performance qualification
Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; conducting audits; determining system improvements; implementing change
Working with operating staff to establish procedures and standards
Writing management and technical reports and customers’ charters
Determining training needs
Directing objectives to maximize profitability
Recording, analysing and distributing statistical information
Supervising QA staff
Requirements:
Experience working in a Quality leadership role within (preferably) an assistance company or call centre for at least 5 years
Experience with the continuous improvement process
Experience using statistical tools for data analysis
Excellent verbal and written communication skills
Self-Initiative and creative problem-solving ability
Ability to prioritize while remaining flexible to change and shifting business needs
Ability to understand and develop strategic direction and translate it into tactical actions
University degree
Native, bilingual or High Advanced English
What we offer:
Background of a stable international company with 12 branches worldwide
Multinational environment and daily communication in foreign languages
Very interesting and varied job
Initial training based on international professional know-how
Motivating salary and benefits (e.g. meal allowance, Multisport card, contribution to language courses and many more!)
Modern offices in Karlín (one of Prague's liveliest districts)
Possibility of Home office
To have a better understanding of our company and daily responsibilities, please see our CASE STUDIES.(https://www.euro-center.com/).
If you are interested in this position, please send us your CV, including your time availability, both for the interview and a possible starting date.
We are looking forward to receiving your applications!
Industry
Administration
Tourism and accommodation
Insurance industry
Profession
Work location
Education level
University
Language level (All languages)
English - Proficient
Czech - Advanced
Job type
Full-time work
Duration of employment
Limited (temporary)
Job position benefits
